Full Title: The Economy of Kindness: How Kindness Transforms Your Bottom Line

Summary

People assume “kind companies” are not-for-profits or that they are marginally profitable, because business has to be tough, cut throat, winner take all. Actually, that’s outdated thinking with no data behind it. In this book, Linda Cohen talks about ways to use kind workplace principles and practices to make your business more profitable and enjoyable for everyone in it.

Why We Recommend

The author does a great job of overviewing the impact of kindness practices on customer retention, employee retention, and profitability.